Returns & refunds
OurReturns Policy
We want you to love your SWITZ gear. If something’s not right, we’re here to help.
Check out the information below or get in touch if you have any questions.
Changed your mind?
For non-personalised items, UK customers have the right to cancel their order within 14 days of receiving it. Once you’ve let us know, you have a further 14 days to return the item.
Items must be unworn, unused and in their original condition. Return postage is the responsibility of the customer unless the item is faulty or we’ve made an error.
Wrong size?
Please check our Size Guide carefully before ordering. We don’t offer free size exchanges, but if your item is eligible for return under your statutory rights, you can return it following the process above and place a new order for the size you need.
Personalised / custom products
Items that are made to your individual specifications or personalised (e.g. custom text, names, numbers) cannot normally be returned or exchanged if you simply change your mind. This is because they are made especially for you. This doesn’t affect your rights if the item is faulty, damaged or not as described.
Faulty, damaged or incorrect items
If your item arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue. We’ll review the problem and arrange a replacement or refund where applicable (at no extra cost to you).
How to start a return
- Contact us at hello@iamswitz.com with your order number and reason for return.
- We’ll confirm if your return is eligible and provide the return address and next steps.
- Pack the item securely and send it back using a tracked service.
- Once received and inspected, we’ll process your refund (or replacement where applicable) within 5–7 working days.
Important information
- Do not send items directly to our production partner (Printful).
- Customers are responsible for return postage unless the item is faulty or incorrect.
- Refunds will be issued to your original payment method.
- We reserve the right to refuse returns that are not in their original condition, subject to your statutory rights.
- This policy does not affect your statutory rights as a consumer.
Returns & refunds
Frequently asked questions
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For eligible non-personalised items, UK customers can notify us that they wish to cancel their order within 14 days of receiving it. Once you’ve notified us, you then have a further 14 days to return the item.
The item must be unworn, unused and returned in its original condition.
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No. As a small independent business, we’re unable to offer free returns for change-of-mind or sizing returns.
Customers are responsible for the cost of return postage unless the item is faulty, damaged, incorrect or we’ve made an error with your order.
We recommend using a tracked delivery service when returning an item.
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We don’t currently offer direct size exchanges.
Please check our Size Guide carefully before ordering. If your item is eligible for return, you can return it in accordance with our returns policy and place a new order for the size you need.
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Please contact us as soon as possible at hello@iamswitz.com with your order number and clear photos showing the issue.
If your item is damaged, defective, misprinted or we’ve sent you the wrong item, we’ll review the issue and arrange an appropriate replacement or refund where applicable at no additional cost to you.
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Products made to your individual specifications or personalised specifically for you cannot normally be returned or exchanged because you’ve changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.
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Please contact us before sending anything back. Once we’ve confirmed that your return is eligible, we’ll provide you with the correct return instructions and address.
Please do not send items directly to our production partner.
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Once your return has been received and inspected, we’ll aim to process an approved refund within 5–7 working days. The refund will be issued to your original payment method.
Your bank or payment provider may take additional time to show the refund in your account.
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We strongly recommend returning your item using a tracked service and keeping your proof of postage until your return has been completed. Switz cannot take responsibility for return parcels that are lost before they reach the specified return address.
